Important updated auction information

Jun 02, 2020

PLEASE NOTE THAT SOME TERMS HAVE BEEN AMENDED DUE TO COVID-19


Our in-house buyer's premium is 17% + VAT. This includes telephone bidding and commission bids.

Lots purchased online with the-saleroom.com will incur an additional charge of 4.95% of the hammer price plus VAT at the rate imposed. This charge is wholly levied by TheSaleroom.com

*** Condition Reports ***
Our catalogue descriptions do not include any information on the condition of the lot and it is up to the purchaser to satisfy themselves as to the condition before bidding. Upon request by email we can give full condition reports on any lot. Due to COVID-19 we have taken additional detailed images so please view all images before requesting condition reports.

*** Payment ***

ALL payments from outside of the UK regardless of amount, must be paid in full via bank transfer.

We are still accepting cash payments. Payment can also be made in person at our offices with debit card or credit card. Where the customer is not present payment can be made by debit or credit card up to a limit of £500 (UK only). Above this all payments must be made by bank transfer.

Shipping:
We offer an in-house postage and packing service. Please email postage@wessexauctionrooms.co.uk

We have a minimum charge of £10

PLEASE NOTE:

Timescales
We are inundated with many requests for postage and packing on the first few days following an auction. We employ additional staff to help cover this demand but as most of the requests come in over a short period it can take sometime to work through them. We aim to dispatch your parcel as soon as possible but in periods of high demand it can take up to three weeks to process.

Damage/Breakages in transit
We insure all parcels for loss but we are UNABLE to insure for damage or breakages during transit.

If you would like your parcel insured for damage (we would recommend this for delicate items and ceramics) or if you need it in a hurry then we suggest you contact Mailboxes - telephone 01249 446141 or info@mbechippenham.co.uk – who will be happy to collect from our premises.

Viewing
We are offering viewing for sales strictly by appointment only. Government guidelines will be followed at all times and customers will be asked to follow all measures put in place. Hand sanitiser, gloves, and face maks will be available to anyone entering the premises.

Please do not make an appointment if you are ill, have any flu-like symptoms, or have been in contact with anyone suffering from Covid-19.

Collection of items
No purchases can be collected on the day of an auction, or on the Monday after an auction. Our team will be working hard on the Monday after saleday to ensure Lots have been gathered together for purchasers to enable quick contactless collections, or swift postage and packing.

Collections can be made from the Tuesday after an auction by strict appointment. Please call 01249 720888 or email enquiries@wessexauctionrooms.co.uk and we will schedule a controlled collection time for you.

As government guidelines are constantly changing please be aware that the above is subject to change at short notice